Frequently Asked Questions
Find answers to common questions about our IPTV service
General Questions
What is IPTV and how does it work?
IPTV (Internet Protocol Television) delivers television content over the internet instead of traditional cable or satellite. You can watch live TV, movies, and shows on any internet-connected device with crystal-clear quality and instant access to thousands of channels worldwide.
What devices are compatible with OmertaTV?
OmertaTV works on Smart TVs (Samsung, LG, Sony), Android TV boxes, Amazon Fire TV, Apple TV, iOS/Android devices, Windows/Mac computers, and any device supporting M3U playlists or IPTV apps.
How many channels do you offer?
We offer over 50,000 premium channels including sports, movies, news, entertainment, and international content from around the world. Our channel lineup is constantly updated with new additions.
Subscription & Billing
Do you offer a free trial?
Yes! We provide a 24-hour free trial for new customers. No credit card required - just sign up and start watching immediately to test our service quality and channel selection.
What payment methods do you accept?
We accept all major payment methods including Visa, Mastercard, American Express, PayPal, Bitcoin, and other cryptocurrencies. All transactions are processed securely through encrypted payment gateways.
What is your refund policy?
We offer a 7-day money-back guarantee. If you're not satisfied with our service, contact us within 7 days for a full refund, no questions asked.
Technical Support
Can I use my subscription on multiple devices?
Yes! Standard plans allow 2 simultaneous connections, Premium plans allow up to 5 connections, and Royal Gold plans offer unlimited simultaneous connections. Install on as many devices as you want.
What internet speed do I need?
For HD streaming: 5 Mbps, for 4K: 25 Mbps, for 8K: 50 Mbps. We recommend a stable broadband connection for the best viewing experience.
What if I experience technical problems?
Our 24/7 support team is always ready to help. Contact us via live chat, email, or phone. We also provide detailed setup guides and troubleshooting resources in our knowledge base.
Security & Privacy
How do you protect my personal data?
We use industry-standard encryption and security measures to protect your personal information. We never share your data with third parties and comply with all privacy regulations.
Is my account secure?
Yes, all accounts are protected with secure authentication, encrypted connections, and regular security updates. We recommend using strong passwords and enabling two-factor authentication when available.
Still need help?
Can't find what you're looking for? Our support team is here to help 24/7.